Version 0.3 · Last updated: 2026-10-22
This policy applies to paid packs bought on this site: Starter Pack ($9), Self-Help Pack ($29) and Guided Appeal ($49). The price of each pack and what it includes are shown in the pricing section before you pay. All prices are one-off charges in US dollars (USD); there is no subscription and no automatic renewal. Payments are processed by Stripe. AppealNotes is a trading name of DajTermin.pl, Chmieleniec 12, 30-348 Kraków, Poland.
If you ask within 7 days of purchase, we refund the full amount you paid if:
For template packs delivered instantly, "not used" means you have not downloaded or opened the delivered materials. If you have already received and used the materials, the pack has been delivered and is not refundable on this basis, except where the law requires otherwise.
We sell a process, templates and optional human review — not the platform's decision. We do not refund because:
These exclusions do not apply where the law gives you a stronger right, and they never remove your right to a refund for non-delivery or for our failure to perform.
Email crippton+al@gmail.com with the subject "Refund request", the email address you used at checkout, your order/transaction ID and a short reason. We aim to reply within 5 business days. Approved refunds are returned through Stripe to the original payment method; it can take 5–10 business days for the money to appear, depending on your bank. We do not charge for refunds and we do not require you to waive any rights to request one.
If you are a consumer in the EU/EEA or UK, you normally have 14 days from the day the contract is concluded to withdraw from it without giving a reason. When you buy a digital pack that is delivered immediately, you request immediate delivery and acknowledge that you lose the right of withdrawal once the pack has been fully delivered. If you withdraw before we start work, we refund you in full. If we have already started, we may charge a proportionate amount for the work performed up to the withdrawal and refund the remaining amount.
To withdraw, email crippton+al@gmail.com with a clear statement that you want to withdraw, your name, the order number or the email used at checkout, and the date. You can use the optional form below, but you do not have to. This right is in addition to our 7-day rule above; where the two overlap, the more generous result for you applies.
Paid services are for adults 18+. If we learn that a paid order was placed by someone under 18, we will cancel the order and refund the full amount, and point them to the free guides. We do not process paid cases for minors.
If you were charged twice, charged the wrong amount, or paid but did not receive the pack or a reply within 2 business days, email crippton+al@gmail.com. We will investigate and, where the charge was not owed or the service was not delivered, refund it in full. If you believe a payment was unauthorised, contact us and your bank; we cooperate with payment-processor and card-network dispute processes.
Please contact us before starting a chargeback — most issues are resolved faster directly. We keep records of what was delivered and when, the Terms and this policy version in force at the time of purchase, your checkout confirmations and delivery correspondence, and we provide them to the payment processor if a dispute is opened.
We may update this policy; the version in force when you paid applies to your order. We will post the new version and change the "Last updated" date.
AppealNotes — DajTermin.pl, Chmieleniec 12, 30-348 Kraków, Poland. Email: crippton+al@gmail.com (subject "Refund request"). We aim to reply within 5 business days.